This Privacy Policy describes how ph24 collects, uses, stores, and protects the personal information of registered players and visitors to the ph24 platform. ph24 is committed to handling your data responsibly and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulatory requirements.
ph24 (accessible at ph24.asia) is the data controller responsible for the personal information collected from players and visitors who use the ph24 platform. As data controller, ph24 determines the purposes and means by which your personal data is processed in connection with the delivery of online casino and gaming services in the Philippines.
ph24 operates in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and any relevant issuances from the National Privacy Commission (NPC). ph24 is also subject to applicable anti-money laundering regulations under the Anti-Money Laundering Act (AMLA) as amended, which impose certain data collection and retention obligations independent of player consent.
Data Protection Officer: ph24 has designated a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection law. Contact details for the ph24 DPO are provided in Section 14 of this Policy.
When you create a ph24 Account, we collect the information you voluntarily provide during the registration process. This includes:
For identity verification purposes required by PAGCOR regulations and anti-money laundering obligations, ph24 may collect:
ph24 records data related to all financial transactions made through the platform, including deposit amounts and timestamps, withdrawal requests and processing records, payment method identifiers (e.g., GCash-registered mobile number, bank account details used for BPI or BDO transfers), and transaction reference numbers provided by payment processors.
ph24 logs gaming activity data associated with your Account, including: game sessions played, bet amounts and outcomes, game categories accessed (e.g., Slots, Live Casino, Sports Betting, Arcade), bonus credits claimed and wagering progress, and responsible gaming tool settings applied to your Account.
When you access the ph24 platform, we automatically collect certain technical information from your device and browser, including IP address, device type and operating system, browser type and version, session timestamps and duration, approximate geolocation (country and region level, derived from IP address), and device fingerprint identifiers used for fraud detection and account security.
If you contact ph24 customer support via live chat or email, we retain records of those communications, including the content of messages exchanged, timestamps, and the support agent who handled your inquiry.
ph24 collects personal data through the following channels:
ph24 processes your personal data only for specific, declared purposes and on a defined legal basis under the Data Privacy Act of 2012. The primary purposes and their corresponding legal bases are as follows:
The table below summarizes the categories of personal data ph24 processes, the specific purpose for each, and the legal basis relied upon:
| Data Category | Processing Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Registration data (name, mobile, DOB) | Account creation; service delivery; age verification | Contract performance; Legal obligation | Duration of account + 5 years post-closure |
| KYC documents (ID copies, selfie) | Identity verification; AML compliance; fraud prevention | Legal obligation; Legitimate interest | 5 years post account closure (AML minimum) |
| Financial transaction data | Payment processing; dispute resolution; AML monitoring | Contract performance; Legal obligation | 5 years from transaction date |
| Gaming activity logs | Service delivery; responsible gaming; dispute resolution | Contract performance; Legal obligation | Duration of account + 2 years post-closure |
| Technical / device data | Security; fraud detection; platform optimization | Legitimate interest | 13 months from collection |
| Support communications | Customer service; dispute records | Contract performance; Legitimate interest | 3 years from last interaction |
| Marketing preferences | Promotional communications (where consented) | Consent | Until consent is withdrawn |
ph24 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. ph24 shares your personal data only in the limited circumstances described below:
ph24 engages third-party service providers who process personal data on ph24's behalf under binding data processing agreements. These include payment processing partners (GCash, Maya, BPI, BDO, and other Philippine payment providers), identity verification and KYC service providers, cloud hosting and infrastructure providers, customer support software providers, and fraud detection and AML screening platforms. All such providers are contractually required to process ph24 player data only for the specific purpose for which it was shared and to maintain appropriate security standards.
ph24 shares session and gaming activity data with its licensed game studio partners (including live dealer game providers) to the extent necessary to deliver game services, verify outcomes, and process game-related transactions. Game providers receive only the minimum data required for service delivery.
ph24 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts where required to do so by applicable Philippine law, regulatory order, or valid legal process. ph24 will notify affected players of such disclosures where permitted by law.
In the event of a merger, acquisition, or sale of all or part of ph24's business assets, player personal data may be transferred to the acquiring entity as part of that transaction. ph24 will provide notice to registered players prior to any such transfer where reasonably practicable, and the acquiring entity will be required to honor the commitments in this Privacy Policy.
No Sale of Data: ph24 will never sell your personal data — including your name, contact information, financial data, gaming history, or KYC documents — to any third party for commercial or advertising purposes, at any time.
ph24 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The specific retention periods applied to different categories of data are set out in the Data Processing Summary table in Section 5 above.
Minimum retention periods for certain categories of data are mandated by Philippine AML regulations (which require financial and identity records to be retained for a minimum of five years) and by PAGCOR operational requirements. These mandatory retention periods apply regardless of account closure.
Upon expiry of the applicable retention period, ph24 will securely delete or anonymize personal data in accordance with its data disposal procedures. Anonymized data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
ph24 implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
Despite ph24's security measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your ph24 login credentials and for notifying ph24 immediately if you suspect unauthorized access to your Account.
Cookies are small text files placed on your device by the ph24 platform when you visit or use the service. They allow ph24 to recognize your device, maintain your session state, and collect information about how you interact with the platform.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Note that disabling strictly necessary cookies will prevent you from accessing ph24 player account features. Disabling functional or analytics cookies will not impair access to games or financial services on the platform.
Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, registered ph24 players and data subjects have the following rights in relation to their personal data:
To exercise any of the above rights, contact the ph24 Data Protection Officer using the details provided in Section 14. ph24 will respond to verified data subject requests within 30 days. Some rights are subject to exceptions and limitations under applicable Philippine law.
ph24 does not knowingly collect, process, or store personal data from individuals under 21 years of age. The ph24 platform is strictly restricted to adults aged 21 and above, as required by PAGCOR regulations and Philippine law governing online gambling.
ph24 verifies player age through its KYC process, which requires submission of a valid Philippine government-issued identification document confirming date of birth. Any Account found to have been registered by an individual under 21 years of age will be immediately closed, and all associated personal data will be securely deleted, subject only to any mandatory retention required by law.
If you are a parent or guardian and believe that a minor may have accessed ph24 and provided personal data, please contact ph24 support immediately via live chat or email. ph24 will investigate promptly and take appropriate corrective action.
ph24 is primarily a Philippines-focused platform. However, some of ph24's technology infrastructure partners and game studio providers operate data processing facilities outside of the Philippines. Where personal data is transferred to processors or sub-processors located in other jurisdictions, ph24 ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012 and the standard contractual clauses or equivalent mechanisms recognized by the National Privacy Commission.
ph24 conducts due diligence on all data processing partners to assess the adequacy of their data protection practices before engaging them in any capacity that involves access to ph24 player personal data.
ph24 may revise this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, business practices, or technology. When ph24 makes material changes to this Policy, we will provide notice to registered players by updating the "Last Updated" date at the top of this page and by displaying a notification within the ph24 platform or by email to the registered contact address on file.
Your continued use of the ph24 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you disagree with changes to this Policy, you should discontinue use of ph24 and may request closure of your Account in accordance with the ph24 Terms and Conditions.
Previous versions of this Privacy Policy are available on request from the ph24 Data Protection Officer.
If you have questions, concerns, or requests relating to this Privacy Policy or ph24's handling of your personal data, you may contact the ph24 Data Protection Officer through any of the following channels:
If you are not satisfied with ph24's response to a data privacy inquiry or complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.
For responsible gaming concerns — including self-exclusion, deposit limits, or gambling harm support — visit the ph24 Responsible Gaming page or contact our support team directly. These requests are handled separately from data privacy inquiries and are available to all registered players 24/7.
// DATA PROTECTION COMMITMENTS
ph24's privacy commitments are backed by real technical and organizational measures — not just policy language.
Every connection to ph24 — login, deposit, withdrawal, game session — is encrypted with TLS. Your credentials and financial data are never transmitted in plaintext, even on mobile data connections across the Philippines.
ph24 stores all player passwords using one-way cryptographic hashing. Even ph24 system administrators cannot read your password. This means that in the unlikely event of a data incident, your password remains protected.
ph24's data practices are built around the Philippine Data Privacy Act of 2012. You have legally enforceable rights to access, correct, and request deletion of your data — and ph24 is obligated to honour them within defined timelines.
ph24 will never sell your personal data to third-party advertisers, data brokers, or any commercial entity. Your KYC documents, transaction history, gaming data, and contact information are used solely for the purposes described in this Policy.
ph24 collects only the personal data strictly required to deliver its services, comply with Philippine regulatory obligations, and protect player accounts. We do not collect data speculatively or for purposes beyond those declared in this Policy.
ph24 maintains a designated Data Protection Officer responsible for overseeing privacy compliance, handling data subject requests, and liaising with the National Privacy Commission. All privacy concerns are handled by a dedicated team, not a generic inbox.
// YOUR DATA IS SAFE WITH PH24
ph24 combines Philippine-first gaming — GCash payouts, PBA betting, 500+ slots, live casino — with a genuine commitment to data privacy and player protection built on RA 10173 compliance.
⚠ 21+ ONLY | PAGCOR REGULATED | RA 10173 COMPLIANT | PLAY RESPONSIBLY